Simple Fixes for Common Issues

If the committee members form window does not display in a separate window from your search, you may have to disable your pop-up blocker in your supported browser.

Pop-Up blockers should be turned off while operating on Onbase, as they block pop-up windows from opening, which are critical for multiple parts of the EEO process. You should see a little symbol with a red x in the top right of your browser’s search bar. When selected, these options similar to this display:

1. Always allow pop-up’s from Onbase OR
2. Continue blocking pop-up windows from Onbase.
   Select the first option to keep the pop-up blocker on for websites outside of Onbase, but specifically allows pop-up windows to open while in Onbase.

You must be connected to the CSUN VPN to view your documents. If you see a grey screen with an error message, check to see if you are connected to the CSUN VPN. For instructions on how to use the CSUN VPN, please refer to the following VPN section on the CSUN IT page: https://www.csun.edu/it/vpn. 

Currently, only Committee Chairs can upload documents to Onbase.

With the newest update, documents that are on the final steps in Parts 1-2 will have the approved part documents attached to an email sent to the Committee Chair, FECR, Equity and Compliance, Department Chair, and Co-Director. In Part 3, the Committee Chair, Dean, and Dean Assistant will receive an email with the approved part documents attached. However, during any part in the process, the Committee Chair, FECR, Co-Director, and AVP can download documents before a step is completed. If your role was not listed above as being able to download documents during Parts 1-3, then you have not been given the rights to download documents from OnBase. 

There are two main reasons you'll see a proxy error:

Browser Exceeds Maximum Cookie Limit

The proxy error happens when your browser exceeds the maximum cookie limit. It will prevent you from opening your search from Workview. To fix the proxy error:

1. Clear your cookie and cache history for all time (this does not need to include clearing passwords).
2. Close all tabs and browsers
3. Log back in to Onbase.

If you still encounter the error message, you may not have cleared cookie and cache history from far back enough (ex. Cleared only for past hour or day). We recommend selecting the “All time” option when clearing cookie and cache history for the best results. If the issue persists, try using another browser or call the EEO helpline.

OR

Multiple Browser Tabs are Open

Having multiple tabs open while operating Onbase can lead to proxy errors, delayed opening and closing of tabs and pop-up windows, and unnecessary confusion and frustration. Additionally, having too many windows open can also increase the likelihood of having multiple Onbase tabs open, which will result in documents being unable to upload and other errors in the EEO process. We recommend only keeping open the necessary tabs for Onbase for the best user experience. 

OnBase is supported through specific browsers and versions of the browser. To check the version:

1. Open the respective browser menu (ex. Chrome Menu for Google Chrome, Safari Menu for Safari, etc.)
2. Select “About *Browser you are using*,” (ex. About Google Chrome, About Safari).

If you are still unsure if your version and browser are acceptable to use, please feel free to call the EEO helpline number. 

THERE IS A KNOWN Microsoft Online issue occurring when users attempt update their documents. That effects Committee Chairs and FECRs when attempts are made to edit documents while in Onbase. This occurs despite the message that says the document is being "Saved".

We are working with our vendor to resolve this issue and will update this section once we learn more information about a solution and when we expect the problem to be resolved. If you experience this issue, you will instead upload your documents to replace the latest version. Feel free to call EEO Helpline for help with that.