Unforgettable UX: Designing for a Poor Memory

Date & Time

Tuesday, March 19, 2024 - 1:20 PM PDT  

Location

Platinum 5 (VISPERO)  

Description

As the old adage goes: “the internet never forgets,” but the same can’t be said for its users. “Have you forgotten your password?” is a familiar refrain on the web, where the onus is on us to remember all manner of usernames, IDs, passwords, and PINs. And while password managers might come to our aid, we must still remember our way around increasingly complex websites and apps.

But what if your memory isn’t so hot? Whether due to stress and anxiety, dementia, or simply the inevitable effects of old age, our memory can often let us down. And a web that relies too often on recall over recognition can be a daunting and challenging place. How do we design for a poor memory?

This presentation will explore user interface and user experience design aspects that can make the web easier for someone with memory loss. For instance, how does a consistent structure and layout of a website or app make it easier to navigate? How do written labels, instructions, and text alternatives make content more memorable? What built-in features of browsers and operating systems can assist with memory?

Weaving together user testimonies with existing and upcoming accessibility standards and guidance, this presentation will share practical recommendations on what we can do to create unforgettable user experiences.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of March 27, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

 

Audience

• Information & Communications Technology
• Disability Specific
• Healthcare & Rehabilitation
• Entertainment & Recreation
• Finance & Banking

Audience Level

Beginning  

Session Summary (Abstract)

Whether due to stress, anxiety, dementia, or the inevitable effects of old age, our memory can often let us down. And a website that relies too often on recall over recognition can be a daunting and challenging place. How do we design for a poor memory?  

Primary Topic

Web  

Secondary Topics

• Captions & Transcription
• Design
• Digital Accessibility
• Healthcare & Rehabilitation

 

Session Type

General Track  

Presenter

• David Swallow
  TPGi

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