Assessment Office

Vana Khachatourian (She/Her)
Strengths: Futuristic, Strategic, Activator, Discipline, Significance

Vana is a CSUN homegrown first-generation professional where she earned both her Bachelor's degree in Child & Adolescent Development and Master's degree in Educational Psychology with an emphasis on Development, Learning, Instruction and Evaluation. Prior to her role in Student Affairs, she was a Lead Data Consultant in the Office of Institutional Research at CSUN with a decade of institutional knowledge. Vana has served in various committees and working groups, such as the COVID Attestation and Operations Working Group, Veteran's Student Success Advisory Committee and served as the Co-Chair for the CSUN Survey Administration Committee. Throughout the years she had the opportunity to work along aside and support multiple divisions across the CSUN campus on data literacy, data accessibility and assessment. This allowed Vana to gain a holistic perspective of CSUN as whole and value the power of collaboration for student success. She believes in optimizing and showcasing the great work done by colleagues through promoting efficient strategies, professional development and open communication. Vana currently resides in Granada Hills, California with her daughter and husband. She enjoys listening all sorts of music specially international music, dancing, walking and hosting parties and close gatherings with family, friends and colleagues. 

Calendar

Charge:

The purpose of the ACOP is to serve in advisory capacity and provide thought leadership on assessment in Student Affairs. Members value data-informed practice. Using a lens of equity, they ask questions to better understand student learning and engagement. They possess a willingness to learn and a desire to expand their own knowledge base. Members are committed to helping to educate others, advocating for assessment practice, and contributing to continuous improvement using assessment results.

1. Representing voice of staff in assessment planning and process strategy
2. Acting as a liaison, communicating information to their own department
3. Serving as a hub for sharing co-curricular assessment of student learning practice and results
4. Engaging in assessment-related training and professional development for assessment capacity building
5. Recommending assessment-related practices and policies to division leadership
6. Supporting institutional needs or initiatives related to student learning and success

Current Members:

• *Patricia Alford-Keating, University Counseling Services
• *Alejandra Aparicio, University Student Union (USU)
• *Aja Butler, Matador Involvement Center (MIC)
• Rene Chino, Student Outreach and Recruitment (SOAR)
• Gabby Danis, Student Development and Transitional Programs
• Karla Gonzalez, Basic Needs
• Patrick Johnson - Student Housing and Residential Life
• *Sharon Kinard, University Student Union (USU)
• Genesis Lozano, Career Center
• *Marianne Link, Klotz Student Health Center
• Jasmine Mencias, Financial Aid & Scholarships
• *Joaquin Marinez, Disability Resources and Educational Services (DRES)
• *Arriana Martin, Associated Students
• Rory Meister, Admissions
• Cathy McLeod, National Center on Deafness (NCOD)
• *Gabbi Nguyen, Klotz Student Health Center
• Tatiana Ortega, Office of the Registrar
• *Aileen Rolon, National Center on Deafness (NCOD)
• Shelley Sakoda, University Student Union (USU)
• *Paul Schantz, Student Affairs Information Technology
• Mandy Shamir, Vice President of Student Affairs Office
• Yasmine Sidhu, Klotz Student Health Center
• Ruth Vasquez, University Student Union (USU)
• Catherine Villareal - SOAR
• *Steven Wang, University Counseling Services
• Eleanor Wolgast; International and Exchange Student Center (IESC)

Convener: Vana Khachatourian, Student Affairs Assessment, Evaluation and Planning      

*Completed the Applying and Leading Student Affairs Assessment online course

Meeting Schedule:
TBD

ACOP Microsoft TEAMs Group

Contact Vana Khachatourian if you are interested in having your department represented.

ASSESStival

The ASSESStival is a division-wide event to celebrate assessment work and highlight the progress of departments each June. In addition to formal presentations that highlighted the CSUN Road Ahead Strategic Directions, departments share progress on identified strategic goals and outcomes in the form of a poster gallery section. The Assessment Community of Practice also selects and announces awards recognizing exemplary assessment work. The agenda for the first annual division of Student Affairs ASSESStival can be found here.

2023 Assessment Awards

• Equity-Minded Assessment Department Award – University Counseling Services

For living out JEDI values and ensuring that equity is a meaningful part of assessment

• Most Significant Progress in Assessment Department Award – Matador Involvement Center

For improvement in assessment work, bringing new ideas to the department

• Building a Culture of Assessment Department Award – Basic Needs

For intentionally engaging team members in assessment work and including it in all aspects of the department

 Assessment Training Attendance Award – Klotz Student Health Center

For having the most staff who attended assessment training this year

 “Closing the Loop” - Department Award – Career Center

For excellence in using and sharing assessment results to better the experiences of students

 People’s Choice Poster Award – University Student Union (USU)

Voted most impactful and engaging assessment poster

• ACoP Member of the Year  – Marianne Link – Klotz Student Health Center

Common learning outcomes with learning competencies

• SAAL – Student Affairs Assessment Leaders: Provides a free opportunity for educators that coordinate assessment for divisions of student affairs to discuss issues to improve their work.
• NASPA Knowledge Community: Assessment, Evaluation and Research: Encourages and supports student affairs professionals as they assess learning, evaluate programs, and research theory and practice.
• ACPA Commission for Assessment and Evaluation: The Commission promotes assessment skills and knowledge to facilitate and support student learning, development, and effective student affairs practice.
• Council for the Advancement of Standards: CAS offers dynamic, credible standards, guidelines, and Self-Assessment Guides that are designed to evaluate Student Affairs programs and guide improvement for a variety of functional areas.
• National Institute for Learning Outcomes Assessment: NILOA identifies and disseminates ways that academic programs and institutions can productively use assessment data to inform and strengthen undergraduate education.
• Journal of Student Affairs Research and Practice
• Journal of Student Affairs Inquiry

• CSUN Demographic Questions for Student Affairs Surveys
• NASPA/ACPA Assessment Competencies for Student Affairs Professionals
  • NASPA/ACPA Assessment Competencies for Student Affairs Professionals: Pages 13 - 16 (Accessible Version)
• Culture of Evidence Rubric
  • Culture of Evidence Rubric (Accessible Version)
• CAS - Council for the Advancement of Standards in Higher Education - Student Affairs has purchased a copy of all of the standards.
• Association of American Colleges & Universities Rubrics
• Student Affairs Assessment: Theory to Practice (2016) Henning, Roberts and Ludvik.
• You are a Data Person: Strategies for Analytics on Campus (2021) Parnell

• Academic Assessment and Program Review - Faculty led assessment of academic programs.
• Anthology (Campus Labs)- Contact the Assessment Office for an account
  • Planning (for submitting annual strategic goals and reports)
  • Baseline (survey tool)
  • User Training Guide and Recording
• CSU Audit and Advisory Services - Some departments may be required to participate in an internal audit.
• Institutional Research
  • CSUN Counts - Interactive dashboards
  • CSUN Inside Counts - Infographic reports related to student success.
  • Campus-Wide Student Surveys (NSSE, Freshmen, Senior)
• Qualtrics – Survey administration tool - CSUN has a campus license.
• CSUN Survey Administration Committee - Larger surveys directed toward broad campus populations will require review by this committee.
• CSUN Survey Calendar
• WASC Accreditation
• Student Affairs Dashboard - Student Participation Data Disaggregated

• SAAL Free Annual Applying and Leading Student Affairs Assessment Open Course
• SAAL Structured Conversations Series
• AEFIS Academy Events
• Student Affairs Staff Training Recordings – A CSUN email address is required to access these in Box
• Data Visualization Basics (April 2023)
• Analyzing Qualitative Data (March 2023)
• Analyzing Disaggregated Data (October 2023)
• Effective Focus Groups (February 2023)
• Survey Design Basics (October 2022)
• Equity-Minded Assessment (July 2022)
• Introduction to Strategic Planning and S.O.A.R. Analysis (June 2022)
• Determining Methods (May 2022)
• Assessment Cycle and Writing Outcomes (April 2022)
• Introduction to Data Literacy online course

All Student Affairs departments will participate in formal review on a regular cycle. Most departments will participate in Program Review. Program review involves a self-study process for program evaluation. This process involves others at the institution (and sometimes those external to it) in examining evidence to determine collectively whether the program is in compliance with the standards. The Council for the Advancement of Standards in Higher Education (CAS) was founded in 1979 as a profession-wide entity to establish standards to guide practice by student affairs, student development, and student support service providers employed by institutions of higher learning. The standards, intended to describe quality practice, are developed through collaboration and consensus and are designed to apply broadly across institution types and sizes.

Some departments will participate in Accreditation as required for licensing in their field. Accreditation is a process of external quality review used by higher education to scrutinize colleges, universities, and educational programs for quality assurance and quality improvement. In the United States, accreditation is carried out by private, nonprofit organizations designed for this purpose.

CAS Program Review Self-Study

Using CAS for Assessing Program Effectiveness and Student Learning

Request an Assessment Project or Consultation

• Associated Students (AS) - Annual Reports and Strategic Plan
• Career Center - Annual Reports
• Financial Aid and Scholarships - Annual Report
• Klotz Student Health Center - Assessment and Evaluation
• University Student Union (USU) - Assessment