Taxpayers
“Great service provided by CSUN and their
students. The assistance the students put in
to make sure you get the refund you deserve
is impeccable. The students are respectful,
knowledgeable, and professional. This program
is a win-win, you are able to get your taxes
done for free, while helping a student gain
experience in their field of expertise.”
– Stephanie G.
“This program is great! In fact, a godsend for
me... I’ve been out of work in this pandemic
and struggling to make ends meet and haven’t
been able to aford filing my taxes. A rep
contacted me at my scheduled time and made
the process fairly seamless. He was great,
friendly and helpful.”
– Nic M.
“I especially want to thank them this year
for going above and beyond during a fullon
pandemic, for allowing me to file before
the July deadline through their virtual
services. The volunteer was extremely helpful,
knowledgeable and courteous! Thank you all
so much for providing this service for free!”
– Montse G.
Volunteers
“This is my first season volunteering for VITA,
and it has been a great learning experience for
me. I am thankful that I had such an amazing
opportunity to take advantage of. Being able
to help people made this a very rewarding
experience. I love that I got to meet so many
interesting people from fellow volunteers to
clients and learn more about their stories.”
– Gohar Hayrapetyan, Preparer
“Serving VITA for the past two tax seasons
has been an incredible learning experience.
Working with various clients has given me
more insight into our community, and I am
grateful to have had the opportunity to help
so many people.”
– Austin Shim, Supervisor
“This is my first season volunteering for VITA,
and my experience has been very positive.
I appreciate that I have a glance at the tax
service line, and I have an opportunity to
improve my customer service skills and help
low-income taxpayers at the same time. Also,
VITA helps me to enhance my communication
skills, and the program looks great on the
resume.”
– Michael Volodarskiy, Preparer
Reflection From CSUN Vita Clinic Faculty
“The 2020 tax season started strong with enthusiastic students
who were excited to help the community. When all tax return
preparation services came to a sudden halt, the VITA Coordinator,
Anna Hakopian, and her team of outstanding Operation Supervisors,
created an efcient ‘Virtual VITA’ model, to continue ofering
gratuitous tax preparation services to individuals that could not
go anywhere else. I am continually amazed and impressed by our
students’ motivation to learn, excel and graciously serve taxpayers.”
– Professor Lucy Nalbandian, CSUN VITA Clinic Faculty