Keep Teaching - Communication

The following is a list of tools to assist you when communicating with students and colleagues. Additionally, the What Can I Do Now? page is also an excellent resource for determining what has to happen right away. 

CSUN App

The CSUN app can be used to keep in touch by accessing the campus directory and staying on top of news. 

Email

• Canvas Inbox
• Emailing students from Class Roster (.pdf)
• Using a Class Mailing List
• Each semester, class lists are created for every class and emailed to the instructor of record. These lists can be used to communicate with your class. If you do not know what your list is, the format is as follows:  Example list format:    
  
• (The word class,  PLUS the two letter abbreviation for the term, example sp (spring), PLUS the 2 digit year abbreviation,  Example: 20 for 2020, PLUS a period, PLUS the 5 digit ticket number for the class. Example: 12345, PLUS -c. 

File Sharing

• myCSUNbox

Final Grade Entry - SOLAR

• SOLAR documentation for faculty
• Recording Grades in SOLAR (.pdf)

Lecture capture/recording

• Camtasia 
• Zoom
• Zoom Basics (.pdf) 
• Zoom Guides (video)

Phones & Voicemail

• Call Forwarding
• From your CISCO office phone, there is a soft button called CFwdALL. This button can be used to forward calls to another number within the (818) area code. The number you forward to must include 9 + 1 + (area code). If you need to forward calls to a number outside of the (818) area code, submit a request through the IT Help Center. Note: On Campus users will be able to detect the phone number you forwarded your calls to. 
• If you are off campus and need to forward your line, some users have automatically been granted access to the Call Manager User Page (President, President's cabinet, MPPs). To use this service, review the Call Manager User Page quick guide (.pdf).  If you need access to this page, contact the IT Help Center. 
• Calls Made from Personal Devices
• If you need to make a call from a personal device and wish to block your number, dial *67 before placing the call. 
• Virtual Desktops / Machines
• If you are in need of a virtual desktop setup, this can be managed through myCSUNsoftware but administrative rights are required to download the Citrix receiver. For a complete guide, visit How to Access Virtual Desktops (.pdf).
• Virtual Phones / Soft Phones
• To utilize the virtual phone software, you must first connect to GlobalProtect VPN. 
• For CSUN Owned Windows Devices: Virtual phones, or soft phones, can be setup on your CSUN owned Windows desktop to simulate your on-campus phone. To use this service, complete the Virtual Phone / Call Communicator Request form. Once access has been granted, view the Installing Cisco Phone Software (.pdf) quick guide for step-by-step instructions on how to install the software on your CSUN owned Windows machine. 
• For Personally Owned Windows Machines: Virtual phones, or soft phones, can be setup on your personally owned Windows desktop to simulate your on-campus phone. To use this service, complete the Virtual Phone / Call Communicator Request form. View the Installing Cisco Phone Software for Personal Windows Devices (.pdf) quick guide for step-by-step instructions.
• Cisco Jabber is a softphone solution for PCs, Macs, iPhone, and Android: For more information on Jabber, visit CSUN's Jabber page. 
• Voicemail
• For information on how to log in from off-campus to retrieve your message, please review the Phone and Voicemail Guide (.pdf).

Remote Access

• VPN
• Library journals, college file shares, etc
• DUO Push for those users when using VPN

University Library 24/7 Chat

• 24/7 Online Chat Service

Web Conferencing and Office Hours

• Zoom (video / web conferencing
• Zoom Basics (.pdf)