Raising the Bar: Fostering a Culture of Improvement

Date & Time

Wednesday, March 20, 2024 - 1:20 PM PDT  

Location

Platinum 4 (AMAZON)  

Description

In this talk, we’ll discuss what’s needed to create a structured program that focuses on continuously improving accessibility across various digital consumer experiences and how doing so can directly prevent issues from getting to customers. The presenter will share best practices and techniques to establish Amazon’s first bar-raiser program for accessibility and grown review capacity by 150% in 12 months. In this session, we will share how to establish a framework for assessing web and mobile experiences that meet the expectations of customers with disabilities, how to provide actionable feedback to designers, product managers, and developers to ensure continuous improvement, and how to establish a common level of subject matter expertise across a diverse group of volunteers with various starting points.  

Audience

• Government
• Marketing
• Employment & Human Resources
• Administration & Business Support

Audience Level

Intermediate  

Session Summary (Abstract)

Amazon has a well-known culture of “bar-raising” across various aspects of our business. In this session, we’ll share best practices and techniques used to establish and grow Amazon’s first bar-raiser program focused specifically on Accessibility.  

Primary Topic

Development  

Secondary Topics

• Design
• Education
• Employment & Workplace
• Web

 

Session Type

General Track  

Presenter

• Emily Bouchez
  Amazon

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