Travel Well with Tech

Date & Time

Tuesday, March 19, 2024 - 3:20 PM PDT  

Location

Platinum 2  

Description

RNIB ambition is a world where equal opportunities are the norm for BPSP (Blind & Partially Sighted People). We are leading an innovative test & learn initiative informed by findings from our UX research ‘Inclusive Journeys’ (2022). This showed the importance of tech for travellers and we anticipate this work will have a positive impact on all groups who use tech to travel, including other disabilities. Many of us use tech to travel and take it for granted. We easily check timetables, view maps, buy tickets, track journeys and navigate multi-modal transport. But, for a BPSP, even the shortest journey can have multiple hurdles to overcome requiring confidence and determination. So, in addition to testing the current digital offer for BPSP travellers, we are exploring the emotional journey that BPSP go on as part of planning and executing every trip. Travel Well With Tech enables in-depth scoping to test UX in real time, shadowing BPSP who have signed up to participate, as they plan and take multi-modal journeys creating an iterative process expediting insight to innovation, and creating a continuous learning cycle, including space to fail. By the end of the research phase, we’ll have the blueprint for a suite of accessible digital & practical solutions. We will also have established a robust yet agile framework of how to deliver innovation centred user research, and we could take other challenges and explore them in a similar way, creating a benchmark for what good looks like.  

Audience

• Information & Communications Technology
• Disability Specific
• Entertainment & Recreation
• Research & Development
• Transportation

Audience Level

Beginning  

Session Summary (Abstract)

See The Person, Not The Sight Loss. Sharing insights on our innovative test & learn research exploring digital, emotional & practical challenges facing Blind & Partially Sighted People in real-time as they plan & take journeys on multi-modal transport.  

Primary Topic

Blind/Low Vision  

Secondary Topics

• Digital Accessibility
• Independent Living
• Leisure & Travel
• Mobile Technology

 

Session Type

General Track  

Presenters

• Dawn Slater
  RNIB
• John Worsfold
  RNIB

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