Are Quality Customer Experiences for the Deaf Possible?

Date & Time

Thursday, March 21, 2024 - 2:20 PM PDT  

Location

Platinum 8  

Description

This session will spotlight the gap between the experiences the Deaf community has with current customer service offerings and what businesses think they are offering and believe are successful. Next, we will show current technologies that provide equitable and impactful customer experiences through WebRTC technology and incoming technologies such as AI sign language recognition, signing avatars and more. Additionally, we will include how technology is one piece of the puzzle in providing accessible customer support, but others such as employing Deaf individuals and providing quality assurance are necessary too.  

Audience

• Disability Specific
• Government
• Finance & Banking
• Employment & Human Resources
• Retail & Wholesale

Audience Level

Beginning  

Session Summary (Abstract)

What does a quality customer experience include for the Deaf community? How many deaf customers are contacting you? Learn what most businesses are doing and the gaps in access being experienced. Learn how to reach your customers in an equitable way.  

Primary Topic

Deaf and Hard of Hearing  

Secondary Topics

• Artificial Intelligence (AI) & Machine Learning (ML)
• Emerging Technologies
• Employment & Workplace

 

Session Type

General Track  

Presenters

• Vannessa LeBoss
  360 Direct Video + AvodahAI
• Craig Radford
  360 Direct Video + AvodahAI

Add to Outlook/iCal (How it works)

Back to Session List