Using Customer Feedback to Drive Accessibility Roadmaps

Date & Time

Wednesday, March 20, 2024 - 2:20 PM PDT  

Location

Orange County 3-4  

Description

The ongoing work to build accessible and usable digital experiences for users with disabilities does not happen overnight. It requires realistic and strategic planning to prioritize accessibility work amidst competing considerations of cost, time, and bandwidth. Curriculum Associates (CA), a K-12 publisher that creates online and print instructional materials and assessments, developed an internal process that uses input from customers, including educators with disabilities, students with disabilities and/or their parents and teachers, to inform our product development process. By translating customer feedback into quantitative data, companies can make more informed accessibility roadmap decisions that prioritize usability and align with real customer needs. Our session will cover how to create a process that leverages user input from a variety of sources and what to consider when incorporating data into your accessibility roadmap decisions.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of April 4, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

 

Audience

• Information & Communications Technology
• K-12 Education
• Media & Publishing
• Research & Development

Audience Level

Intermediate  

Session Summary (Abstract)

Learn how to leverage input from users with disabilities by using customer feedback and data to inform your product development process and accessibility roadmaps.  

Primary Topic

Digital Accessibility  

Secondary Topics

• Development
• Education
• Information & Communications Technology (ICT)
• Research

 

Session Type

General Track  

Presenters

• Paige Curley
  Curriculum Associates
• Hayle Wesolowski
  Curriculum Associates

Add to Outlook/iCal (How it works)

Back to Session List