Lessons Learned from Mobile App Accessibility Testing

Date & Time

Thursday, March 21, 2024 - 10:20 AM PDT  

Location

Grand GH  

Description

In response to customer feedback that our Core mobile banking app had multiple pain points, Citizens did a deep dive review of the customer experience, choosing to focus specifically on the app’s accessibility as viewed through the lens of the Americans with Disabilities Act (ADA) Title III and WCAG 2.1 AA conformance. The project took the form of manually accessibility testing the iOS and Android versions of the app and comparing our findings. Accessibility was not a consideration in the original application design and the results of our testing reflected that with dozens of WCAG violations discovered across 17 tasks tested.

This Presentation Link (PPTX) is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of March 11, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

 

Audience

• Higher Education
• Information & Communications Technology
• Finance & Banking
• Employment & Human Resources

Audience Level

Intermediate  

Session Summary (Abstract)

See our methodology for mobile accessibility testing with your own accessibility team and learn about mobile accessibility issues that have the biggest impact on your users.  

Primary Topic

Mobile Technology  

Secondary Topics

• Digital Accessibility
• Information & Communications Technology (ICT)

 

Session Type

General Track  

Presenter

• Rachele DiTullio
  Citizens

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