Accessible Shopping via Voice with Amazon Alexa

Date & Time

Wednesday, March 15, 2023 - 1:20 PM PST  

Location

Platinum 4 (AMAZON)  

Description

Alexa is changing the way people shop, whether it’s providing reminders to reorder frequently purchased items, sharing product information that enables customers to ask questions, capturing needs for everyone in the household on a Shopping List by voice (or text), checking prices and more. Voice makes shopping accessible for many customers with disabilities and especially for aging customers who can more easily complete tasks independently or seek help from a family caregiver. In this session we will give an overview and demonstrate new Alexa functionalities that customers with disabilities can use: from asking product questions, ordering groceries and other everyday items, and collaborating with friends or family members. This is a non-technical talk designed to appeal to a broad audience. We will discuss both in-store shopping experiences as well as shopping from home. This presentation will include a discussion of shopping through Echo devices, the Alexa App, and the Amazon App.  

Audience

Retail & Wholesale

Audience Level

Intermediate  

Session Summary (Abstract)

In this session we will give an overview of new Alexa functionalities that can enable customers with disabilities to shop independently: asking product questions, ordering groceries and other everyday items, and collaborating with family members.  

Primary Topic

Product Demonstration  

Secondary Topics

• Digital Accessibility
• Emerging Technologies
• Independent Living
• Product Demonstration

 

Session Type

General Track  

Presenters

• Fabio Sacca
  Amazon
• Jessie Lorenz
  Amazon

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