Benchmarking Accessibility in User Research

Date & Time

Tuesday, March 14, 2023 - 10:20 AM PST  

Location

Grand JK  

Description

How do you know if your website or app is accessible? You can audit it against the Web Content Accessibility Guidelines. You can test with users of assistive technology and people with disabilities. But how do you quantify your accessibility? In the world of UX, we have the System Usability Scale to measure experiences. Now, we have a new tool, the Accessible Usability Scale, to measure the experience of assistive technology users. It's a 10-question survey that will give you a numeric score that you can use to compare and evaluate experiences across different digital products, websites and apps. This adapted version of the System Usability Scale better captures the lived experience of assistive technology users in task-oriented research. With hundreds of AUS results reviewed and synthesized since 2020, Fable researchers have been building a practice of evaluating UX with the AUS as a key tool. This presentation will explore why a new measurement tool was needed to effectively capture assistive technology user experiences, and the usability trends that have been uncovered since its implementation.  

Audience

• Disability Specific
• Research & Development

Audience Level

Intermediate  

Session Summary (Abstract)

UX researchers employ the System Usability Scale to measure usability, but it doesn't effectively capture data for assistive technology users. Fable’s Accessible Usability Scale fills this gap. Presenters will explore the usability trends uncovered.  

Primary Topic

Digital Accessibility  

Secondary Topics

• Development
• Evaluation & Remediation
• Research

 

Session Type

General Track  

Presenters

• Elana Chapman
  Fable
• Abid Virani
  Fable

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