Phone Quick Reference Guide

Cisco IP Phone Quick Reference Guide

To place a call:

• Lift the handset and dial the number.
• Press the line button for your extension, then dial.
• Press the Speaker button, then dial.
• Press the NewCall soft key, then dial.
• If you are using a headset, press the Headset button, then dial.
• If you have established speed dial numbers, press a Speed dial button.
• If you have selected a number from a directory, press the Dial soft key.

To answer a call:

• Lift the handset.
• If you are using a headset, press the Headset button. If necessary, press the line button of
the incoming call.
• To use the speakerphone, press the Answer soft key or the Speaker button.

To end a call:

• Hang up the handset.
• If you are using a headset, press the Headset button or the EndCall soft key.
• If you are using the speakerphone, press the Speaker button or the EndCall soft key.

To redial a number:

To redial the most recently dialed number, press the Redial soft key.

To view missed calls:

1. Press the Directories button.
2. Press 1 for Missed Calls.

To speed dial from a directory menu:

1. Press the Directories button.
2. Find the directory that you want, then press the corresponding item number. For example,
press 3 for Placed Calls.
3. Press the Dial soft key to speed dial a selected number. Press EditDial to add or remove
digits before dialing.

Note: To enter any letter on your LCD screen, use a corresponding number key. Press the key
one or more times to display a particular letter. For example, press 2 once for “a,” twice for “b,”
and three times for “c.” To back up, press the << soft key.

To put a call on hold:

• Press the Hold soft key.
• To return to the call, press the Resume soft key.
• If multiple calls are on hold, use the Navigation button to select the desired call before
you press Resume.
• If multiple calls on multiple lines are on hold, press the line button for the line to which you want to
switch and use the Navigation button to select the desired call. Press Resume.

Note: Because engaging the Hold feature generates music or a beeping tone, avoid putting a
conference call on hold.

To place a conference call:

1. During a call, press the more soft key and then the Confrn soft key to open a new line
and put the first party on hold.
2. Place a call to another number.
3. When the call connects, press Confrn again to add the new party to the call

To transfer a call:

1. During a call, press the Trnsfer soft key. This puts the call on hold.
2. Dial the number to which you want to transfer the call. As soon as you hear ringing, or
after the party answers, press Trnsfer.

Note: If the transfer fails, press the Resume soft key to return to the original call.

To forward all calls to another number:

1. Press the CFwdAll soft key. You will hear two beeps.
2. Enter the number to which you want to forward all of your calls. Enter the number
exactly as you would if you were placing a call to that number. An animated phone icon
flashes in the upper-right corner of your LCD screen.
3. To cancel call forwarding, press the CFwdAll soft key.

To mute a call:

Press the Mute button. To disengage mute, press Mute again or lift the handset.

Voice Mail

To access your Voice Mail from your IP phone:

Press the button and follow the voice instructions.

Note: When you receive a new message, a flashing envelope icon displays on your LCD screen
and the light on your handset glows to indicate that you have received a new message.

How to access Voice Mail by phone:

1. Dial the campus voice mail telephone number:

a. If you are calling voice mail from on campus, dial x6500.
b. If you are calling voice mail from off-campus, dial 818-677-6500.

2. When prompted, enter * (star symbol) and then input your 4-digit telephone extension followed by # (pound sign),

3. Enter your password and press #.

iDevert – Transfers unanswered calls directly to voice mail

How to use iDevert

Depress iDevert soft key
Caller will be transferred to your voice mail box

Volume and Ringer Sound

To adjust the ringer volume:

Press the up or down Volume button while the handset is in its cradle.

To change the ringer sound:

1. Press the Settings button.
2. Press 2 for Ring Type.
3. Use the Navigation button to scroll through the list of ring types and press the Play soft
key to hear samples.
4. Highlight the ring you want, then press the Select soft key.
5. Press the OK and Save soft keys.

To adjust the handset, speakerphone, or headset volume:

During a call, press the up or down Volume button. Press the Save soft key to apply the new
volume level to future calls.

Buttons and Features

• Press the ? button once, then press a button or soft key to get an explanation on how to use that button or soft key.
• Highlight a feature in the Directories, Settings, or Services menu, then press the ? button twice quickly to get an
explanation of that feature.

IP Phone Features

Abbreviated dial
Answer and answer release
Auto answer and intercom
Barge
Call-back busy, no reply to station
Call connection
Call coverage
Call forward-All (off net and on net), busy, and no answer
Call hold and retrieve
Call join
Call park and pickup
Call pickup group-Universal
Call status per line (state, duration, and number)
Call waiting and retrieve (with configurable audible alerting)
Calling line identification (CLID) and calling party name identification (CNID)
Calling line identification restriction (CLIR) call by call
Conference barge
Conference list and drop any party (impromptu conference)
Direct inward dial (DID) and direct outward dial (DOD)
Directory dial from phone-Corporate and personal
Directories-Missed, placed, and received calls list stored on selected IP phones
Distinctive ring for on- and off-net status, per-line appearance, and per phone
Drop last conference party (impromptu conferences)
Extension mobility support
Hands-free, full-duplex speakerphone
Immediate divert to voicemail
Last number redial (on and off net)
Message Waiting Indicator
Multiparty conference-Impromptu with add-on, meet-me features
Multiple calls per line appearance
Multiple line appearances per phone
Music on hold
Mute capability from speakerphone and handset
On-hook dialing
Privacy
Recent dial list-Calls to phone, calls from phone, autodial, and edit dial
Single directory number and multiple phones-Bridged line appearances
Speed dial-Multiple speed dials per phone
Station volume controls (audio and ringer)
Transfer-Blind, consultative, and direct transfer of two parties on a line
User-configured speed dial and call forward through Web access

For instructions on how to use these additional features visit http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_book09186a008037cff8.html.