Lock, Key and Access Control Services
The security of CSUN students, faculty and staff and the protection of campus property are our top priorities. PPM’s goal is to ensure that everyone on campus has the right access to a safe and secure educational and working environment.
To prevent unauthorized access to particular areas many areas are secured with Access Control Locks or specific keys. All keys and access cards issued to an individual are the property of CSUN and must be surrendered immediately before employment or affiliation with CSUN ends.
Requests for Physical Keys, Sargent and Omni Cards, and MataCard Access will need to be placed by an authorized department or division representative (i.e. College or Department Head, DFO, building representative, etc.) on behalf of the individual. Requests require a chargeback number, see the sections below- "Issuing Access Codes" and "Issuing Keys". The Physical Plant Management Lock Shop will provide access to approved individuals and groups to access rooms and buildings on campus.
Services*:
- Locks and Keys for Doors, Desks and Cabinets
- Rekeying / Broken Keys / New Keys
- Sargent Electronic Lock Installation, Service and Maintenance
- Sargent and Omini Access Cards and Service
- Electronic Lock Scheduling Changes
| ROUTINE MAINTENANCE | CHARGEBACK REQUEST* |
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For maintenance-related services please contact Work Control at extension 2222 or via email at ppm.wcc@csun.edu.
*Note that many Lock Shop services, including issuing new keys or granting access, are full cost recovery/chargeback services as mandated by the Chancellor’s Office.
*IMPORTANT NOTICE* PINs, Magstripes and Inactive Cardholders
UPDATED 8/30/2024
You may have received our previous email regarding the discontinuation of PIN codes and magstripes. We would like to inform you that the project is still moving forward; however, the retirement of PIN codes and magstripes will be phased out by department.
You may continue using your PIN codes and magstripes beyond the previously mentioned date of September 5. PPM will collaborate with departments to clean up data and issue replacement prox/tap cards, which will replace the existing PIN codes and magstripe cards.
You will be notified by your department coordinator or directly by PPM to review existing access credentials, ensure all members of your department have a working card, issue new cards (when necessary), answer questions, and ultimately coordinate an implementation date to retire PINS and swipe cards.
Thank you in advance for your patience and cooperation with this project.
UPDATED 8/20/2024
California State University, Northridge will no longer support the use of PIN codes or magnetic stripe cards on modern door locks that also support radio proximity cards or MataCards.
On 9/5/2024 or shortly thereafter, PIN (Code) and/or magstripe card will expire and will no longer be available for use on Sargent locks.
Note: Legacy OmniLocks will continue to work with magstripe, as well as OmniLocks OM250 model locks that only accept PINs, PIN codes will continue to work on those legacy locks.Refer to this page on how to differentiate locks.
Individuals who possess a proximity (radio frequency tap) card, those proximity cards will continue to operate Sargent locks.
Campus departments are responsible for ensuring that individuals who currently use these legacy access methods have modern access control credentials such as Proximity Cards or MataCards.
Individuals who do not have a proximity card and are using only a magstripe card or a PIN on a Sargent lock, please contact your department office to have your department’s authorized requestor obtain a proximity card to replace your magstripe or PIN card. As an alternative, you may sign up for the CSUN MataCard for contactless access using your mobile device. Please visit https://www.csun.edu/matacard for more information.
Action required by September 5, 2024, if using PIN or magnetic stripe on a Sargent lock
If your team is using a PIN code or magnetic stripe card on the Sargent brand locks, they will need to use a proximity tap card or MataCard on all Sargent locks before September 5.
If your team is using a PIN code or magnetic stripe card on a legacy OmniLock, after September 5 they will continue to use the PIN or magstripe card on these legacy locks only.
If a team member is using a PIN code or magnetic stripe card on the Sargent brand locks today, and does not have a proximity tap card or MataCard, they will need to obtain a proximity tap card or MataCard.
To obtain a MataCard, the team member can learn more at the Enrollment Services website www.csun.edu/matacard. The first step in activating a MataCard is having a photo in their database. If you still have questions after reviewing the information on the MataCard page, you may reach out to matacard@csun.edu for assistance. After obtaining the MataCard, the department office can submit a request through the usual chargeback process to add door access onto the new MataCard.
If your team member prefers a physical proximity tap card from PPM, your department can submit a chargeback to PPM following our normal procedure for a proximity card to be created.
Access credentials will be expired if not been used to sucessfully grant access after 365 days (12 months).
All credentials (prox, MataCard, etc) assigned to an individual will expire if inactive for 12+ months or when PeopleSoft records deems employee or student inactive for example employee separation or student graduation. Expired credentials may be reactivated by submitting a request via PPM Work Control. Lock Shop will validate if individual has active status as an employee, student or a contractor/guest. A chargeback* may be required depending on reason for expiration.
Lock Shop Pricing Menu
Lock, Key and Access Control Price List
Effective 7/1/2024
| SERVICE | COST | ||
| SARGENT LOCKS | OMNI LOCKS | MISC | |
Key – (doors, cabinets, desks, padlocks, vehicles) LS02-202425 | N/A | N/A | $15 EA (no quantity discount) |
ISSUE/ PROGRAM NEW ACCESS CARD LS03-202425 |
$25 ea | $25 ea | N/A |
Reprogram existing access card for (including tap cards, Matacard, Omni magstripe) LS04-202425 example: adding new access to an existing card *Service Fee - Must be included in the encumbrance for each Chargeback requisition requesting Omni service. The Service fee covers one or multiple changes per Chargeback Requisition LS04-202425 | $10 ea | $10 ea *Plus $70 Total of $80 | N/A |
Legacy Omni Lock – Change access for existing codes LS06-202425 *Service Fee - Must be included in the encumbrance for each Chargeback requisition requesting Omni service. The Service fee covers one or multiple changes per Chargeback Requisition LS07-202425 | N/A | $5
*Plus $70 Total of $75 | N/A |
Omni code/Sargent card – Remove access LS05-202425 Note: If the request is for both adding and deleting Omni codes; all information can be listed in the chargeback requisition. There will be no charge for the deleted codes.If the request is for deleting codes only, please contact Work Control and a regular maintenance work order will be created | No Charge | No Charge | No Charge |
Lock Schedule Changes LS12-202425 |
$35 ea | $35 ea | N/A |
Re-key door lock – one key included. LS09-202425 | $90 ea | $90 ea | $90 ea |
Create key impression to fit new key to lock (Example: Lost cabinet or desk key) LS10-202425 |
$70 ea | $70 ea | $70 ea |
Install new Sargent lock - includes:
| $2,300 ea | N/A | N/A |
Door Hardware
| Submit a request for estimate/PeopleSoft | ||
Failed Omni Lock
| Will be replaced with New Sargent lock funded by the department OR Regular mechanical core/key lock funded by PPM, key costs as per above. | ||
Persona Campus Online (PCO) - Initial Partition Setup IT01-202425 Includes configuring a partition of a customer, assigning delegate lock administrators, creating logins for up to 10 customer administrators and 1 hour of training via Teams or Zoom for customer lock administrators. | $350 ea | ||
Persona Campus Online (PCO) - Add a Partition Administrator IT02-202425 Includes creating a login for a new customer lock administrator. | $25 per request (1 to 10 additions) | ||
Persona Campus Online (PCO) - Delete/disable a Partition Administrator Includes deleting a login for a former customer lock administrator IT03-202425 Note: for this request, as there is no charge, if you are requesting a delete only without also requesting a concurrent addition, a chargeback is not required; email your request to . | No charge | ||
Persona Campus Online (PCO) - Annual Partition Maintenance IT04-202425 Includes annual oversight labor and customer’s portion of server maintenance activities (e.g. security patching), and occasional telephone technical support to customer lock administrators. | $60 per fiscal year | ||
Persona Campus Online (PCO) - Additional Training and Consulting | By estimate request only at PPM’s hourly rates. Submit an estimate request through PeopleSoft. | ||
Blank Access Cards (not printed, not programmed) LS13-202425 Furnish blank (unprovisioned) access cards to customer | $15 per card (No Quantity Discount) | $15 | N/A |
*** REQUEST FOR CARDS, CODES AND KEYS (EXCLUDING CABINET, DESK & AV), REQUIRE THE “CAMPUS LOCK SHOP” PAGE IN PEOPLESOFT TO BE COMPLETED, SIGNED AND ATTACHED TO THE CHARGEBACK REQUISITION. ***
Maintenance
Batteries, Unlock Request, Door/Lock Issues Construction Core, ADA Door Maintenance
Contact PPM Work Control with questions, Ext. 2222
PPM Service Guideline - Issuing Keys
Keys are issued by the Physical Plant Management Lock to selectively allow individuals and groups to access rooms and building on campus, as well as to prevent unauthorized access to persons not privileged to enter particular areas. Keys are issued consistent with Chancellor’s Office guidelines, CSUN Policies, and security best practices. All keys are issued to an individual and are the property of CSUN and must be surrendered immediately before employment or affiliation with CSUN ends.
In order to obtain one or more keys, a request from a department must be completed online through PeopleSoft Solar Financials using the following guidelines:
- The key request must come from an authorized department or division representative (College or Department Head, DFO, building representative, etc.).
- The PeopleSoft Solar Financials Chargeback form must be completed in full and submitted to Physical Plant Management. The form must include all names and room numbers for the individuals to whom the key(s) will be assigned. See the example below for assistance with filling out the form. (Key Issuance Instructions)
Once the PeopleSoft KLS form is completed, room and department level keys will normally be available for pickup within 2 business days of the submission of the form (note that at the *beginning of each fall and spring semester requests may take longer to complete due to the large volume of new requests). Higher level keys (building, departmental and other master keys) that require more extensive permissions may take longer.
Keys can be picked up from PPM Work Control, either by the requester or an authorized representative (PPM to MAP). The individual retrieving the keys will be asked to present a photo ID (current driver’s license, campus ID card) and sign as to having received the key(s) or access codes.
Campus parties can call the PPM Work Control Center at X2222 to inquire about order status and if it is complete.
PPM Service Guideline - Door Hardware (Excluding Keys and Access Controls)
Hardware changes or additions such and door closers, panic hardware, lock hardware function changes, electric door releases, furniture locks, padlocks, access control mechanisms such as Sargent locks and lock core changes are completed by the PPM Lock Shop.
To order service or an estimate, a request from a department must be completed online through the PeopleSoft Solar Financials Chargeback module. See the example below for assistance with filling out the form. (Door Hardware Chargeback Instructions)
For service, an Encumbered Requisition will be routed to the Lock Shop who will then contact the department for scheduling and completion of the work.
For estimate a Request for Estimate will be routed to the Lock Shop who will complete the estimate and return it to PPM Work Control for return to the department. Note that Lock Shop personnel are not authorized to give verbal or informal estimates or advice over the phone or via Email. Once the PeopleSoft ticket (the Request for Estimate) is approved by the department, PPM Work Control will route the ticket to the Lock Shop. The Lock Shop will then contact the department for scheduling and completion of the work.
For legacy Omni Locks that fail, department have the option to replace the lock with a Sargent lock at department expense* or traditional lock with metal keys free of charge.
*Please see pricing menu
PPM Service Guideline - Issuing Access Codes
Access codes (for electronic locks) are issued by the Physical Plant Management Lock/Access Control Shop to selectively allow individuals and groups to access rooms and buildings on campus, as well as to prevent unauthorized access to persons not privileged to enter particular areas. Access codes are issued consistent with Chancellor’s Office guidelines, CSUN Policies, and security best practices. Access codes are issued to an individual OR group (one code for multiple individuals) and will be removed from the access control system immediately after employment or affiliation with CSUN ends.
In order to obtain one or more access codes, a request from a department must be completed online through PeopleSoft Solar Financials using the following guidelines:
- The access code request must come from an authorized department or division representative (College or Department Head, DFO, building representative, etc.).
- The PeopleSoft Solar Financials Chargeback form must be completed in full and submitted to Physical Plant Management. See the example below for assistance with filling out the form. (Access Control Chargeback Instructions)
- New - Complete Form 250 - Request to Add or Delete Lock Codes and Form 251 - Access Levels with names, position title, room numbers and access hours/days for the individuals to whom the code(s) will be assigned.
- Update or Remove – Complete Form 250 and Form 251 with names and codes of individuals being updated or removed.
- Forms are available for download on the upper right of this page.
- Attach the Information Request form to the PeopleSoft Chargeback form.
Once the PPM chargeback form is completed, room and department level access codes will normally be available for pickup within 3 business days of the submission of the form (note that at the beginning of each fall and spring semester requests may take longer to complete due to the large volume of new requests). Higher level access codes (building, departmental and other master level codes) that require more extensive permissions may take longer also.
Access codes can be picked up from PPM Work Control, either by the requester or an authorized representative (Map to PPM). The individual retrieving the access codes will be asked to present a photo ID (current driver’s license, campus ID card) and sign as to having received the access codes.
Campus parties can call the PPM Work Control Center at X2222 to inquire about order status and if it is complete.
Online Key or Access Request
This new service will direct you to a our new online key request on the MetaBIM dashboard portal.
