Find the Answers to Your Questions

Our Virtual GX Classes are available to anyone from the CSUN community. No membership is required. 

No all classes are free! To provide the community with ways to stay healthy during the COVID-19 pandemic, all Virtual Classes will be offered at no cost.

Registration is simple and can be completed through the SRC MINDBODY portal or the MINDBODY Connect app. If you are new to MINDBODY, get started now by using the following steps:

STEP 1
Create a MINDBODY account, download the MINDBODY Connect app and add “CSUN-Student Recreation Center” as a favorite.

STEP 2
Download the Zoom app or login through the CSUN Zoom website.
Note: Make sure to setup your Zoom account with the same name as your MINDBODY account. This will be used by your instructors in the check-in process.

STEP 3
Choose a Virtual Class and sign-up as early as 2 days in advance.
IMPORTANT: To receive an access link to the virtual class, members MUST opt in to receive emails or texts notifications from MINDBODY. To adjust these settings in your account, go to “My Info”.

STEP 4
Check-in to the Virtual Class by clicking on the link provided in your confirmation email/text as early as 10 minutes prior but no later than by the class start time.
Note: To avoid disruptions, participants who do not check-in prior to the class start time will not be allowed to join.

Yes. It is recommended that you setup your account using a preferred email address. To receive registration information on how to join the Virtual Class, it is important to opt in to receive email and/or text notifications related to Account Management and Reminders and Schedule Changes. To adjust these settings in your account, go to “My Info”.

Registration opens two days in advance at midnight and closes 15 minutes prior to the class start time. Registration can be completed through the SRC MINDBODY portal or the MINDBODY Connect app.

Class descriptions and instructor biographies can be found on the SRC MINDBODY portal or the MINDBODY Connect app along with available ratings from other participants and their experience.

A majority of our Virtual Classes do not require the use of special fitness equipment or will provide alternatives using items commonly found in any household. To determine if the class has equipment recommendations, please check out the class description provided on the SRC MINDBODY portal or the MINDBODY Connect app.

If you have opted-in to receive email and/or text notifications from MINDBODY at the time your account was created, once you register for a virtual class, a confirmation email will be sent to the email address associated with the account. This process is the same for cancelations. 

If you did not receive a confirmation email and/or text upon registration, do the following: 

• Login to your MINDBODY account and check to make sure: 
• Your email and mobile number are correct.
• You have opted-in to receive email and/or text notifications related to Account Management and Reminders and Schedule Changes under the “My Info” section. You will also need to verify your mobile number and service provider in order to receive text notifications. 
• Check your inbox to make sure the confirmation email did not get sent to your clutter/spam/junk folder.

If you have registered for a class less than 24 hours prior to the class start time and did not receive a confirmation email and/or text, please email src.mindbody@csun.edu as soon as possible.
We will do our best to respond to your email promptly, but cannot guarantee we will be able to respond prior to the start of class. 

Once you have registered for a virtual class, it is important to make sure you are ready and prepared to participate by doing the following:

• Check to determine if the class has equipment or space recommendations by checking the class description or referring to the information provided in your confirmation email/text.
• Download the Zoom app to your smart device or log in through the CSUN Zoom website and join the class by clicking on the access link in your confirmation email prior to the start of class.
• Make sure your Zoom account name matches the name on your MINDBODY account. Unknown participants will not be admitted into the class for security purposes. Learn how to change your Zoom account name.

Once you have successfully registered, you should receive a confirmation email and/or text notification with details on how to access the Virtual Class. A reminder notification will also be sent on the day of the Virtual Class with this information.

To eliminate disruptions and distractions, participants will not be admitted into the class once it has started, no exceptions.

The instructor may have not admitted you into the Virtual Class for the following reasons: 

• You joined the Virtual Class after it had begun
• To eliminate disruptions and distractions, participants will not be admitted into the class once it has started, no exceptions.
• Your name on your Zoom account did not match on the class roster
• For security and check-in purposes, individuals who have not properly registered for the virtual class through MINDBODY or have attempted to join under a pseudo-name other than what is listed on their MINDBODY account, will not be admitted into the class.

Participants are strongly encouraged join the virtual class prior to the start time and to make sure that the name listed on their Zoom account matches the name listed on MINDBODY. Unknown participants will not be admitted into the class. Learn how to change your Zoom account name.

No. To eliminate disruptions and distractions, participants who attempt to join the Virtual Class after the stated start time will not be admitted into the class, no exceptions. 

As a courtesy to others and to provide sufficient time, we ask that all cancelations be completed no later than 15 minutes prior to the class start time through the SRC MINDBODY portal or the MINDBODY Connect app. Failure to comply with the cancelation guidelines may result in temporary loss of online registration privileges.  

The MINDBODY Connect app is the easiest way to find and register for your favorite Virtual Group Exercise Classes. Download the MINDBODY Connect app for free on the Apple App Store and the Google Play Store. 

To receive assistance, please email us at src.mindbody@csun.edu. We will do our best to help troubleshoot issues you may be having with MINDBODY. For issues that are beyond our ability to resolve, you may be asked to contact MINDBODY directly for advanced assistance. 

We are an assessment driven facility and want to hear feedback about how we are doing! Therefore, we provide a variety of ways our members can provide feedback. We will respond to feedback as soon as possible. 

Submit an online feedback form or email us at src.mindbody@csun.edu.

Group Exercise (GX) classes are available to all SRC members and their sponsored guests. Dependent members and sponsored dependent guests ages 16 to 18 may also participate in any available class. However, dependents under the age of 16 are not authorized to enter into the studio while a Group Exercise class is in session, even if accompanied by a parent/guardian.

Any non-SRC member interested in attending a class must be sponsored by an SRC member and purchase a $10 guest pass at the front desk. The sponsored guest must be present with the SRC member at the time of entry. Exception: Lunchtime Express for CSUN Faculty & Staff.

All Group Exercise classes are complementary with the purchase of any SRC membership. See available membership options. Sponsored guests of SRC members are also able to participate in any available Group Exercise class once they have purchased a guest pass at the front desk.

Registration is simple and can be completed through the SRC MindBody Portal, the MindBody app, or in-person at the Total Training Zone desk.

STEP 1
Create an account and login to the SRC MindBody Portal. 
Note: In order to register for any class, SRC members must purchase the “SRC COMPLIMENTARY SERVICES” package for $0.00 through the “Online Store” tab. This package only needs to be purchased once through the lifetime of the account. 

STEP 2 
Choose a class from the schedule and click the “Sign Up Now” button. Online registration opens one day in advance and will close 10 minutes prior to the class start time. Only in-person registration will be accepted from that point at the Total Training Zone desk. 

STEP 3 
Check in at the Total Training Zone desk to pick up a GX class pass and claim your registered spot as early as one hour prior to your class start time. 
Note: Failure to check in and claim your pass 10 minutes prior to the class start time will result in you automatically forfeiting your registered spot and you will be required to wait in the standby line for potential remaining availability. No passes will be issued once the class has started, no exceptions. 

Yes. It is recommended that you provide your preferred email address when setting up the account. This will ensure you receive notifications from MindBody.

Sponsored guest may only register for a Group Exercise class in-person at the Total Training Zone desk on the same day as the class. Online registration is only available to active SRC members. If there is no space available in the class, the guest is welcome to wait in the stand-by line 10 minutes prior to the class start time for potential remaining availability.

Class registration opens one day in advance at midnight and can be completed through the SRC MindBody Portal, MindBody app or in-person at the Total Training Zone desk.

A master list of all Group Exercise classes and their descriptions can be found at either of the Training Zone desks, or you can read descriptions and reviews of currently available classes through the SRC MindBody Portal and MindBody app.

The Lunchtime Express program allows CSUN faculty and staff to access a select number of Group Exercise classes at no cost. This program is offered as part of the CSUN HR Professional & Personal Development program. The class schedule will change each semester and are marked with the red sun icon on the Group Exercise class schedule. Visit the Lunchtime Express webpage for more information.

All the necessary equipment is provided for each class, with the exception of hand wraps for boxing classes. Participants are asked to purchase a set of 180” hand wraps at the Pro Shop or a local fitness retail store prior to participating. Note: Fitness equipment, other than boxing gloves and yoga mats, are not permitted in the facility.

No. Group Exercise participants are asked to store their personal belongings in an available locker or storage area within the facility before arriving to the studio. Bags, purses and other large items will not be allowed in the studio. 

No. Each class is led by a certified instructor and designed to accommodate all fitness levels and abilities. However, the SRC strongly recommends that you consult with a physician before beginning any exercise program. You should be in good physical condition and be able to participate in the exercises conducted in the class.

If you are new to class or need special accommodations, we highly recommend you arrive to the studio 10 minutes prior and speak with the instructor in person. Additionally if you need assistance with equipment, such as wrapping your hands or setting up your cycling bike, we also recommend to arrive 10 minutes prior to the start of class. 

If you have opted-in to receive notifications from MindBody at the time your account was created, once you have been registered for a Group Exercise class, a confirmation email will be sent to the email address associated with the account. This process is the same for cancelations. Additionally, you may sign up for SMS confirmation messages or check your schedule through the MindBody app or through the SRC MindBody Portal. To check your account notifications settings, please log into your MindBody account and look under your profile settings.

Once you have successfully registered for a class, make sure to check in at the Total Training Zone desk and pick up a GX class pass. This step is required, and can be done as early as one hour before the class start time and no later than 10 minutes prior.

Failure to check in and claim your pass 10 minutes prior to the class start time will result in you automatically forfeiting your registered spot. To re-enroll in the class you will be required to wait in the standby line for potential remaining availability. Passes will not be issued once the class has started, no exceptions.

Although online registration is available to SRC members, we require every participant to check in at the Total Training Zone desk to retrieve a GX class pass before arriving to the studio. This process allows us to have accurate attendance records and also identifies available space for those waiting in the standby line.

Your GX class pass should be given to the instructor prior to the start of the class. Make sure to keep the pass in a secure place. If you happen to lose the GX class pass before arriving to the class, please notify the staff located at the Total Training Zone desk. They will be happy to issue a replacement.

No. Passes will not be issued once the class has started, no exceptions. Additionally, all participants need to arrive to the studio with their GX class pass by the class start time.

Yes. Just make sure to check into both classes when you arrive at the Total Training Zone desk. You will receive two separate passes that must be given to the instructor prior to the start of each class.

Not able to attend the class you registered for? No problem. You can easily cancel your registration through the SRC MindBody Portal, MindBody app or in-person at the Total Training Zone.

As a courtesy to your fellow SRC members, we request that all last minute cancelations be completed no later than 10 minutes prior to the class start time. Failure to comply with the cancelation guidelines may result in temporary loss of online registration privileges.

The MindBody app is the easiest way to find and register for your favorite Group Exercise class. Download the MindBody app for free on the Apple App Store and the Google Play Store.

Our staff are friendly and knowledgeable about the MindBody program and can assist you in most areas. Feel free to stop by any of the Training Zone desks for assistance or call 818-677-5493.

We are an assessment driven facility and want to hear feedback about how we are doing! Therefore we provide a variety of ways our members can provide feedback:

1. Fill out a comment card available at the SRC front desk.
2. Submit an online feedback form.
3. Submit feedback directly through the MindBody app about specific classes you have attended.