Managing Conflict in the Work Environment

 Facilitated By:

Whitney Scott, Faculty, Child & Adolescent Development, and Director, Faculty Development

Description:

Whether you are addressing the concerns of one employee, or the dynamics of your team, managing conflict effectively requires thoughtful communication skills and an open communication environment that encourages employees to seek the root cause of the issue(s). Conflict is natural and if handled quickly and professionally, can result with growth and better working relations. In this session, we will discuss skills such as deep listening, asking good questions, conflict tendencies, perspective taking, and positive solutions.

In this session reserved for managers, supervisors, department chairs, directors, and MPP’s, we’ll discuss creating and fostering a healthy environment, and discuss case scenarios in a higher education environment.

Registration:

Faculty & Staff - Register for this session in Three Easy Steps:

1. Visit CSUN's Employee Learning & Training site via the myNorthridge Portal: https://ds.calstate.edu/?svc=skillsoft&org=csun;
2. Select the "Instructor Led Training Sessions" link under Upcoming Events, and scroll until you find the name and date of the program;
3. Select "Actions," and select "Enroll in this Session."

Shortly after you successfully enroll, you’ll receive an email notification. If you click on the calendar icon in the message, your outlook calendar will open allowing you to place the item as an appointment on your calendar.

If you require an accommodation to attend this program, please contact the Human Resources at x 6566 at least 7 business days in advance of the program.

If you are interested in attending this session but unable to because of a conflict in when it is being offered; or have a topic for a suggested workshop or training, please let us know by accessing and completing this FORM.

Return to CSUN's Professional & Personal Development Training Calendar at: http://www.csun.edu/development/training.