Introduce Trauma-Informed Design to Your Organization

Date & Time

Wednesday, March 20, 2024 - 11:20 AM PDT  

Location

Platinum 8  

Description

Historically, accessibility specialists focused on a narrow set of disabilities. We focused on the senses, such as sight, sound, and touch. We focused on abilities, like hearing, movement, and seeing. We expanded to include cognitive, mental health, and neurodiversity. This is significant. We now have tools to build inclusive products and services for an estimated 25% of the population.

What about the other 75%? As accessibility professionals, we understand unique experiences and needs. We are best equipped to expand customer research and design at our companies.

Universal design was described as a one size fits all solution. Inclusive design is one size fits one. Intersectional design is one size fits one, but also accounts for price, texture, availability, cultural appropriateness, and more.

This presentation introduces the next layer of inclusive design; one that recognizes trauma.

Trauma-Informed Design (TID) started in education, health, and community spaces. It focuses on the person’s experiences, recognizing trauma’s impact, anxiety, and restoring personal control. Architects embraced TID to develop spaces that are comfortable instead of confrontive.

While the earlier stages of TID focused on individualized experiences, we can still take the principles and apply them to web and mobile application design. This is especially critical for emerging AI powered experiences where transparency and collective understanding are rarely considered.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of April 18, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

 

Audience

• Information & Communications Technology
• Disability Specific
• Healthcare & Rehabilitation
• Research & Development

Audience Level

Beginning  

Session Summary (Abstract)

Get an introduction to Trauma-Informed Design and how to include this in your inclusive design process. You’ll learn the basic principles and see how products can be designed to deliver transparent, welcoming experiences that embrace a collective understanding.  

Primary Topic

Design  

Secondary Topics

• Emerging Technologies
• Healthcare & Rehabilitation
• Leadership & Strategy
• Research

 

Session Type

General Track  

Presenters

• Ted Drake
  Intuit
• Pam Bingham
  Intuit

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